You may cancel your order at any time between the placement of the order and 14 days from the day of delivery.
We offer a money back guarantee. To receive a full refund you must return the goods with original packaging in as new and unused condition.
We can also arrange for a collection service, the charge for collection is dependent on the product dimensions but the minimum charge is £75, except for postcode areas PH, PA, IV, KW, AB, DD, DG, EH, G, FK, KA, ML, TD and KY the collection price for these areas is available on request.
Should you wish to return your goods for any reason, you must contact our customer service department in writing within 14 days of delivery.
Any money which you have paid will be refunded within 30 days.
A full refund of the cost of the goods is wholly conditional upon the above conditions being met and will only be authorised after a full inspection of the goods by ourselves. Any items returned that do not conform to these conditions will be subject to a surcharge or will be returned to you at your expense.
Mattresses that have been opened can not be returned.
Measurements of Products
1) For Made to Order products, we manufacture the products as per the measurement supplied by you. We are unable to accept cancellation or accept any extra cost that may incur due to wrong information provided by you at the time you placed the order.
2) Dimensions stated on our website are provided by the Brands and manufacturers, in our contract with our suppliers they reserve the right to change or alter sizes without notice. We endeavour to ensure all information is as up to date and accurate as possible, however, on occasions an error can occur, and we suggest that you visit the manufacturers web site for full detailed specification.